Mystery Customer Pty Ltd is a registered member with the Mystery Shopping Providers Association and provides mystery shopping services to hundreds of Australian businesses in a wide variety of industries including retail, hospitality, services and leisure.
Here are a few reasons why you should choose Mystery Customer to implement and maintain your mystery shopping program.
- We have decades of combined HR and training experience and have been mystery shopping for more than 10 years
- We can easily be contacted and have knowledgeable staff ready to answer your queries
- We provide our clients with multiple options and tailor everything specifically to their needs
- We provide businesses with our satisfaction guarantee - if necessary, we will re-do another visit free of charge
- We are members of the MSPA and abide by their code of ethics
- Our large database of shoppers are trained and tested before completing your visit
- Our shoppers are hand selected for every assignment to ensure you get the best match to your needs
- We rotate our shoppers so that you don’t have the same shopper revisiting over and over again
- We generally pay our shoppers more than other companies so that our clients can expect higher quality reports
- We continuously advertise in different mediums to find more mystery shoppers in regional areas
- We utilise a world-leading mystery shopping system that allows you 24/7 access to your account
- All reports go through a stringent quality control process before they are sent to you
- A report overview will generally be emailed to you within 2 business days of the shopper’s visit to the venue
- Our online reporting component allows you to benchmark results across all stores in different regions
- Our reports provide you with detailed and constructive shopper comments
Our Service Excellence Guarantee:
- Mystery Customer Pty Limited provides a “Service Excellence Guarantee” designed to provide maximum peace of mind for all our clients.