Click the ‘play button’ to listen to the audio from Terry Ashton’s interview on 99.3FM in Quicktime or Windows Media Player
Via Windows Media Player:
0:15 -Why do companies employ Mystery Customer to go out and pretend to be shoppers in their businesses?
1:00 - Are the businesses which use Mystery Customer primarily worried about their customer service being of a poor quality?
1:25 - What type of businesses utilise Mystery Customer’s services?
2:10 - What does it take to be a Mystery Customer?
3:05 - Using Mystery Customer to reward staff for good behaviour
4:20 - Customer service as a skill
5:18 - How to apply to become a Mystery Customer
6:34 - Finish