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Typical Mystery Customer Visits

Bar Checks
This check is used to monitor the quality of customer & beverage service and bar presentation. Your staff members are evaluated on greeting, staff appearance, beverage knowledge (including price awareness), courtesy and promptness, presentation and cleanliness of the bar - plus more!

Gaming Checks
This check is used for quality of customer & gaming service and presentation of gaming lounge. Your staff members are evaluated on staff appearance, gaming machine knowledge and servicing, cash handling compliance, presentation and cleanliness of the gaming area.

Phone Checks
A phone check is provided in order to ascertain how your staff member handles a customer enquiry on the telephone. Your staff member is evaluated on promptness of pick-up, phone manner, and upselling of your business’s products/services.

Restaurant / Dining Checks
This evaluation is used for quality of food and beverage service whether it be a bistro, coffee shop, café or restaurant. Your staff members are evaluated on greeting, staff and restaurant presentation, quality and presentation of food and beverage.

Leisure Centre Checks
A leisure centre check is used for the purposes of gyms, pools or any specific sporting complex to evaluate the quality of customer service, management and maintenance. Your staff member is evaluated on the meet and greet process, presentation of centre, cleanliness and maintenance of facilities, safety knowledge of gym equipment and health issues and upselling of other services.

Car Wash Checks
Car wash checks are used to check the physical appearance & cleanliness of all areas of the car wash - the exterior, self service bays, auto wash bays and vending machines. Your staff members are also evaluated on their appearance, professionalism and service.

Retail Checks
Retail checks are customised for the specific business/industry. Your staff member is evaluated on staff appearance, courtesy, cleanliness & presentation of stock & point of sale material, knowledge of product/services, and overall customer service.

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