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Services

Mystery Customer Pty Ltd offers Australian businesses two mystery shopping programs as well as a Customer Voice program. We cater to a wide range of Australian sectors and industries.

  1. Mystery Customer Select - the fully tailored and customisable program
  2. Mystery Customer Express - Australia’s first off-the-shelf mystery shopping program

Our highly trained and experienced team of mystery shoppers can assess what you want to know about your business and report their findings back to you.

  • Do you want to know how staff are treating your customers?
  • Do you want to know whether or not staff are following the sales process?
  • Do you want to know what staff are doing when you’re not around?
  • Do you want to know if your promotions are being noticed and referred to?
  • Do you want to know your store’s presentation?

Our mystery shopping services allows you to find out what your customer thinks at all main customer touch points including:

  • In-person audits
  • Telephone audits
  • Email audits
  • Website audits
  • Social media audits
  • Competitor audits

Our Customer Voice program  allows you to ask your existing customers what they think of your business. You get a tailored questionnaire with a range of data unput methods, easy to understand graphical and analytical results, as well as 24.7 access tour online reporting portal.

  • Do you want to know what your customers think of your business?
  • Do you want to know how many customers will refer your business to their friends, family and colleagues?
  • Do you want to know how often your customers visit and when they next plan to visit?

Mystery Customer Pty Ltd also provide in-house customer service training courses focusing on how to deliver excellent customer service. No matter what job you do or who your customers are we can help you improve your customer service.