Mystery Customer provides mystery shopping programs to a wide range of Holiday and Tourist Parks around Australia. From Lake Macquarie to Robe, Strahan to Jindabyne we can help you assess every facet of your customer service from the greeting on arrival through to the park and cabin amenities.
Through fully customisable surveys, you can have experienced mystery shoppers assess your holiday park’s:
- Booking in process
- Reception greeting and sign-in procedures
- Presentation and cleanliness of amenity buildings, cabins and grounds
- Security protocols
- Staff friendliness, professionalism and local area knowledge
- Promotions and loyalty schemes
Our shoppers can visit your tourist park, make phone or website enquiries or even check your Facebook page. We can check all areas of your park including cabin or caravan and camping sites.
Our clients, including Discovery Holiday Parks, North Coast Holiday Parks and Top Tourist Parks of Australia, use our reports that provide both graphical and analytical data that is both easy to understand and informative. You can use this information to independently check the performance standards that you have implemented. These results can help you identify areas that need improvement, focus training opportunities or to reward staff for outstanding performance.
We also provide internal and external benchmarking reports that allow you to see how your various holiday parks perform against each other as well as against other holiday and tourist parks in your area, state and across Australia.
Through our new Customer Voice program we can also help you survey your recent visitors to find out what they think of your holiday park, what needs improving and what additional services they want.
For more information please call Mystery Customer on 1300 60 1234 or complete our online contact form and we can send you samples of our superior reporting capabilities.