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Services for Hotels, Motels, Apartments and Inns

Mystery Customer provides mystery shopping programs to a wide range of hotels, motels, apartments and inns around Australia. From Darling Harbour to Perth we can help you assess every facet of your customer service from the greeting on arrival through to concierge services, room facilities to check-out.

Through fully customisable surveys, you can have experienced mystery shoppers assess:

  • Booking in process
  • Reception greeting and sign-in procedures
  • Presentation and cleanliness of rooms and facilities
  • Security protocols
  • Staff friendliness, professionalism and local area knowledge
  • Promotions and loyalty schemes

Our shoppers can visit your stores, make phone or website enquiries or even check your Facebook page.

Our clients, including Holiday Inn and Quest Apartments, use our reports that provide both graphical and analytical data that is both easy to understand and informative. You can use this information to independently check the performance standards that you have implemented. These results can help you identify areas that need improvement, focus training opportunities or to reward staff for outstanding performance. 

We also provide internal and external benchmarking reports that allow you to see how your various hotels perform against each other as well as against other hotels in your area, state and across Australia.

Through our new Customer Voice program we can also help you survey your recent customers to find out what they think of your store, what needs improving and what additional services they want.

For more information please call Mystery Customer on 1300 60 1234 or complete our online contact form and we can send you samples of our superior reporting capabilities.