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Services for Quick Service Restaurants and Fast Food Outlets

Mystery Customer provides mystery shopping programs to a wide range of Quick Service Restaurants (QSRs) and Fast Food Outlets around Australia. From kebabs to noodles, pizzas to burritos we can help you assess every facet of your customer service from greeting the customer through taking the order to food preparation and presentation.

Through fully customisable surveys, you can have experienced mystery shoppers assess your QSRs:

  • Initial greeting and order taking
  • Staff friendliness, professionalism and knowledge of menu
  • Food quality and presentation
  • Store cleanliness
  • Promotions or loyalty programs

Our shoppers can visit your fast food outlet, make phone or website enquiries or even check your Facebook page.

Our QSR and fast food clients, including Guzman Y Gomez, Wok-in-a-Box and Ali Baba, receive reports that provide both graphical and analytical data that is both easy to understand and informative. You can use this information to independently check the performance standards that you have implemented. These results can help you identify areas that need improvement, focus training opportunities or to reward staff for outstanding performance. 

We also provide internal and external benchmarking reports that allow you to see how your various QSRs perform against each other as well as against other fast food outlets in your area, state and across Australia.

Through our new Customer Voice program we can also help you survey your recent customers to find out what they think of your QSR, what needs improving and what additional services they want.

For more information please call Mystery Customer on 1300 60 1234 or complete our online contact form and we can send you samples of our superior reporting capabilities.