Mystery Customer provides mystery shopping programs to more than 70 registered and licensed Clubs throughout Australia. From bowling to RSL to sporting clubs we can help you assess every facet of your customer service from the greeting at the front door through to the service at the bar, the quality of dining and the assistance available in your gaming area. We can even check your gymnasium, childcare, golf shop or theatre.
Through fully customisable surveys, you can have experienced mystery shoppers assess your Club’s:
- Front of house greeting and sign-in procedures
- Information about services and events
- Presentation and cleanliness
- Staff friendliness, professionalism and product knowledge
- Dining service times and quality of food
- Gym, child care or sporting facilities
Our shoppers can visit your RSL, sport or union Club, make phone or website enquiries or even check your Facebook page.
Our clients, including Wenty Leagues, Raymond Terrace Bowling Club and Gosford RSL Club, receive reports that provide both graphical and analytical data that is both easy to understand and informative. You can use this information to independently check the performance standards that you have implemented. These results can help you identify areas that need improvement, focus training opportunities or to reward staff for outstanding performance.
We also provide industry benchmarking reports that allow you to see how you perform against other Clubs in your area, state and across Australia.
Through our new Customer Voice program we can also help you survey your current members to find out what they think of your Club, what needs improving and what additional services they want. We can also provide you with statistically proven indicators of your levels of customer engagement – that is, the extent to which your members will refer your Club to their family and friends.
For more information please call Mystery Customer on 1300 60 1234 or complete our online contact form and we can send you samples of our superior reporting capabilities.