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Why Mystery Customer

Mystery Customer Pty Ltd is a registered member with the Mystery Shopping Providers Association and provides mystery shopping services to hundreds of Australian businesses in a wide variety of industries including retail, hospitality, services and leisure.

Here are a few reasons why you should choose Mystery Customer to implement and maintain your mystery shopping program.

Our business:

  • We have decades of combined HR and training experience and have been mystery shopping for more than 10 years
  • We can easily be contacted and have knowledgeable staff ready to answer your queries
  • We provide our clients with multiple options and tailor everything specifically to their needs
  • We provide businesses with our satisfaction guarantee - if necessary, we will re-do another visit free of charge
  • We are members of the MSPA and abide by their code of ethics

Our shoppers:

  • Our large database of shoppers are trained and tested before completing your visit
  • Our shoppers are hand selected for every assignment to ensure you get the best match to your needs
  • We rotate our shoppers so that you don’t have the same shopper revisiting over and over again
  • We generally pay our shoppers more than other companies so that our clients can expect higher quality reports
  • We continuously advertise in different mediums to find more mystery shoppers in regional areas

Our reporting:

  • We utilise a world-leading mystery shopping system that allows you 24/7 access to your account
  • All reports go through a stringent quality control process before they are sent to you
  • A report overview will generally be emailed to you within 2 business days of the shopper’s visit to the venue
  • Our online reporting component allows you to benchmark results across all stores in different regions
  • Our reports provide you with detailed and constructive shopper comments

Our Service Excellence Guarantee: