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Customer Voice Program

Mystery Customer’s Customer Voice Program helps you understand your current customers. We will work with you to tailor every part of the program to your needs. The end result is a unique questionnaire that allows you to ask your customers what they really think.

What you get with the Mystery Customer: Customer Voice program

  • A fully customisable program for your business
  • A choice of data collection methods including email, SMS and/or QR codes
  • Graphical and analytical reports generated for you
  • Customer voice score – the best predictor of your levels of customer engagement
  • 24/7 access to our online reporting portal, with continuous live updates of data
  • Reports sent at the end of each specified period
  • No minimum term contract

Mystery Customer: Customer Voice Reporting

  • Internal benchmarking enabling  you to view and compare the results between each of your outlets or locations – the results can also be be divided into regions
  • Graphical and analytical data that is informative while being easy to understand

What you can tailor with this program

  • Customise up to 15 questions specific to your business
  • Choose the delivery method to your customers
  • Choose when to run your questionnaire
  • Choose the length of your contract