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Mystery Shopping Programs

Mystery Shopping Programs

Our highly-trained and experienced team of mystery shoppers can assess what you want to know about your business and report back to you. We cater to a wide range of Australian sectors and industries and can help you understand what your customers are thinking.

  • Do you want to know how staff are treating your customers?
  • Do you want to know whether or not staff are following the sales process?
  • Do you want to know what staff are doing when you’re not around?
  • Do you want to know if your promotions are being noticed and referred to?
  • Do you want to know your store’s presentation?

Our mystery shopping services allows you to find out what your customer thinks at all main customer touch points including:

  • In-person audits
  • Telephone audits
  • Email audits
  • Website audits
  • Social media audits
  • Competitor audits

We offer two mystery shopping programs that will allow your business to get the feedback it needs.

Mystery Customer Select

The fully tailored and customisable mystery shopping program for any business. Get 24/7 access to our online reporting portal.

Mystery Customer Express

Australia’s first off-the-shelf mystery shopper program. A low cost option for small businesses or businesses wanting to trial the program.

We cater for all industries including:

Registered and Licensed Clubs

Holiday and Tourist Parks

Quick Service Restaurants and Fast Food Outlets

Car Dealership, Servicing, Sales and Auctions

Jewellery and Watch Retailers

Restaurants, Cafes, Bistros and Bars

Hotels, Motels, Apartments and Inns

Pharmacies and Chemists