Mystery Customer provides mystery shopping programs to a wide range of pharmacies and chemists around Australia. From hair care to cough relief we can help you assess every facet of your customer service from greeting the customer through answering their questions and serving them at the counter.
Through fully customisable surveys, you can have experienced mystery shoppers assess:
- Initial greeting
- Staff friendliness, professionalism and knowledge
- Store cleanliness and presentation
- Range of products and services
- Promotions or loyalty programs
Our shoppers can visit your pharmacy, make phone or website enquiries or even check your Facebook page.
Our reports provide both graphical and analytical data that is both easy to understand and informative. You can use this information to independently check the performance standards that you have implemented. These results can help you identify areas that need improvement, focus training opportunities or to reward staff for outstanding performance.
We also provide internal and external benchmarking reports that allow you to see how your various pharmacies perform against each other as well as against other pharmacies or chemists in your area, state and across Australia.
Through our new Customer Voice program we can also help you survey your recent customers to find out what they think of your store, what needs improving and what additional services they want.
For more information please call Mystery Customer on 1300 60 1234 or complete our online contact form and we can send you samples of our superior reporting capabilities.